WARNING:

Vaping products contain nicotine, a highly addictive chemical.
- Health Canada

AVERTISSEMENT:

Les produits de vapotage contiennent de la nicotine.
La nicotine crée une forte dépendance. - Santé Canada

Age Verification Required

This website and following content is intended for adults of legal vaping age.
Minors are strictly prohibited.
All orders placed on this website will require proof of age verified with Government issued photo ID.

Refund policy

Refunds, Returns & Warranty Information

The nature of the products we sell requires a strict return policy. For health, safety, and compliance reasons, most items are non-returnable.

All products are sold for legal adult use only (18+/19+ depending on province). You agree to use all products at your own risk. These products are not smoking cessation products and are not intended to treat or cure any disease or illness. We are not medical professionals. If you have medical concerns, consult a licensed physician.

All clearance, final sale, or “as is” items are non-refundable and ineligible for returns, refunds, exchanges, or warranty.

Consumable Products – All Sales Final

The majority of products sold are consumables. All sales are final on the following:

  • E-Liquid Bottles, Pre-filled Pods & Disposables
  • Rebuildable Atomizers, Building Supplies & Tools
  • Clearomizers / Cartomizers / Tanks / Empty Pods
  • Replacement Coils
  • Mod Batteries (18650/20700/21700/26650 etc.)
  • eGo Type Batteries
  • Battery Chargers & Charging Cables
  • All Accessories (Drip Tips, Lanyards, Cases, Glass, Seals, etc.)
  • All items marked CLEARANCE

No returns, exchanges, or warranty claims will be accepted for products damaged due to customer misuse.

Eligible Returns

Returns may be accepted on manufacturer-sealed items not listed above.

  • Items must remain sealed and unopened.
  • If the item was not originally factory sealed, it is not eligible for return.
  • Returns and exchanges are issued as Store Credit only.
  • A 25% restocking fee applies to eligible returned items.

Shipping costs are non-refundable.

To initiate a return, email support@alldayvapes.ca with your order number and details. Customers are responsible for return shipping costs.

Refused, Unclaimed or Age-Failed Orders

If a package is refused, unclaimed, or returned due to failed age verification:

  • Original shipping charges are non-refundable.
  • Return shipping costs billed by the carrier will be deducted.
  • A 25% restocking and processing fee will apply.

If you attempt to purchase while underage, the package will be returned and all applicable fees will apply. By completing checkout, you agree to this policy.

Refunds

  • Refunds are issued to the original payment method only.
  • If paid by Interac E-Transfer, Debit, Cash or Cheque, refund will be issued as store credit in the form of a gift card towards your next purchase.
  • Refunds are processed within 7 business days after receipt and inspection of returned merchandise.
  • Please allow up to one billing cycle for refunds to appear on your statement.
  • Shipping fees are non-refundable unless the return is due to our error.

Proof of purchase is required for all refunds or warranty claims.

Discounts

Discounts are applied automatically. Entering a discount code may remove previously applied discounts. Discounts cannot be applied after checkout is completed. Please review your order confirmation immediately after purchase.

DOA (Dead on Arrival)

If you receive a device that does not function after charging, you must notify us within 3 days of delivery. Proof of purchase is required.

Wrong or Missing Items

If we make an error in your order, contact us within 48 hours of receiving your package at support@alldayvapes.ca.

Incorrectly received items must be returned. A prepaid return label will be provided. If items are not returned within 30 days, we reserve the right to charge the original payment method.

30-Day Limited Warranty

All Day Vapes offers a 30-day warranty covering manufacturer defects only. Warranty begins on the delivery date.

To process a warranty claim, you must provide:

  • Original packaging with serial numbers
  • Original receipt or order number
  • Warranty card (if applicable)
  • Authenticity code (if applicable)

Warranty claims take 1–7 business days to validate. Once approved, replacement of the same item will be offered. If unavailable, store credit may be issued.

Customers are responsible for shipping items back for warranty claims. Shipping costs are non-refundable.

Our 30-day Warranty Policy does not include coverage of accidents and user errors such as over-tightening tanks, stripping threads, broken glass, physical damage, dropping products, water damage, exposure to extreme temperatures, not adhering to manufacturer provided usage instructions, or any misuse of products, electronic or mechanical, normal product wear and tear, for example cosmetic blemishes or natural patina.

Warranty Exclusions

The following are not covered:

  • E-liquids, pods, coils, tanks, accessories, batteries, chargers, mechanical mods
  • Damage from misuse, abuse, dropping, water exposure, battery damage
  • Normal wear and tear or cosmetic issues
  • Leaking tanks or pods
  • Modified products
  • Items outside the 30-day warranty period

Covered Under Warranty

  • LED screen issues
  • Battery malfunctions
  • Auto-firing issues
  • Chipset malfunctions