Frequently Asked Questions
Shipping & Delivery
Do you ship across Canada?
Yes. We ship across Canada. Please note that nicotine-containing products can only be shipped within British Columbia due to provincial excise stamp requirements.
How much is shipping?
- British Columbia: $13.99 flat rate | Free shipping over $179
- Alberta, Saskatchewan, Manitoba: $19.99 flat rate | Free over $179
- Ontario, Quebec: $23.99 flat rate | Free over $179 (non-nicotine items only)
- Atlantic Canada: $31.99 flat rate | Free over $179
Free shipping applies to cart subtotal before taxes and after discounts.
How fast is shipping in BC?
Most British Columbia orders arrive within 1–3 business days after shipment. Orders placed before 1:00 PM PST on business days typically ship the same day.
Which carrier do you use?
We ship using Canada Post or Purolator. Carrier selection is based on destination, delivery speed, and operational efficiency to ensure reliable service.
Do I need to sign for my package?
Yes. All shipments require an adult signature (18+/19+) and valid government-issued ID upon delivery.
Age Verification
Can minors order from your website?
No. All products are strictly for legal adult use (18+/19+ depending on province). We require adult signature and ID verification on every shipment.
What happens if age verification fails?
If proper identification cannot be provided, the shipment will be returned. Applicable return shipping charges and restocking fees will apply.
Orders & Payments
When will my order ship?
- Orders placed before 1:00 PM PST (Monday–Friday) typically ship the same day.
- Orders placed on weekends or holidays ship the next business day.
Can I change my order after placing it?
Please contact us immediately at support@alldayvapes.ca. If your order has already shipped, changes cannot be made.
Why was my order declined?
We use Address Verification (AVS). The billing address entered must match the address on file with your credit card provider. Mismatched details may result in automatic cancellation.
Returns & Warranty
Do you accept returns?
Most products sold are consumables and are final sale. We may accept returns on manufacturer-sealed items not listed as final sale. A 25% restocking fee applies to eligible returns.
Are e-liquids, pods, or coils returnable?
No. E-liquids, disposables, pods, coils, tanks, batteries, and clearance items are final sale.
What if I receive a defective device?
We offer a 30-day warranty on manufacturer defects for eligible devices. Contact support@alldayvapes.ca with your order number to begin a claim.
Are shipping fees refundable?
Shipping fees are non-refundable once an order has shipped, unless the return is due to our error.
Lost or Missing Packages
What if my tracking shows delivered but I did not receive it?
Please wait one additional business day and check with household members or neighbors. If still missing, contact us and we will open a service ticket with the carrier.
What happens if a package is officially lost?
Compensation is limited to the amount approved by the carrier under the included insurance coverage unless additional insurance was purchased prior to shipment.
Product Information
Are these products smoking cessation devices?
No. These products are not intended to treat, cure, or prevent any disease. If you have medical concerns, consult a licensed physician.
Do you guarantee compatibility?
Please review product descriptions carefully. If you are unsure about compatibility, contact us before purchasing.
Contact Us
If your question is not answered above, please contact us at support@alldayvapes.ca and include your order number if applicable.