FAQS

Yes. We ship across Canada. Please note that nicotine-containing products can only be shipped within British Columbia due to provincial excise stamp requirements.

British Columbia: $13.99 flat rate | Free shipping over $179
Alberta, Saskatchewan, Manitoba: $19.99 flat rate | Free over $179
Ontario, Quebec: $23.99 flat rate | Free over $179 (non-nicotine items only)
Atlantic Canada: $31.99 flat rate | Free over $179

Free shipping applies to cart subtotal before taxes and after discounts.

Most British Columbia orders arrive within 1–3 business days after shipment. Orders placed before 1:00 PM PST on business days typically ship the same day.

We ship using Canada Post or Purolator. Carrier selection is based on destination, delivery speed, and operational efficiency to ensure reliable service.

Yes. All shipments require an adult signature (18+/19+) and valid government-issued ID upon delivery.

No. All products are strictly for legal adult use (18+/19+ depending on province). We require adult signature and ID verification on every shipment.

If proper identification cannot be provided, the shipment will be returned. Applicable return shipping charges and restocking fees will apply.

Orders placed before 1:00 PM PST (Monday–Friday) typically ship the same day.
Orders placed on weekends or holidays ship the next business day.

Please contact us immediately at support@alldayvapes.ca. If your order has already shipped, changes cannot be made.

We use Address Verification (AVS). The billing address entered must match the address on file with your credit card provider. Mismatched details may result in automatic cancellation.

Most products sold are consumables and are final sale. We may accept returns on manufacturer-sealed items not listed as final sale. A 25% restocking fee applies to eligible returns.

No. E-liquids, disposables, pods, coils, tanks, batteries, and clearance items are final sale.

We offer a 30-day warranty on manufacturer defects for eligible devices. Contact support@alldayvapes.ca with your order number to begin a claim.

Shipping fees are non-refundable once an order has shipped, unless the return is due to our error.

Please wait one additional business day and check with household members or neighbors. If still missing, contact us and we will open a service ticket with the carrier.

Compensation is limited to the amount approved by the carrier under the included insurance coverage ($100) unless additional insurance was purchased prior to shipment.

No. These products are not intended to treat, cure, or prevent any disease. If you have medical concerns, consult a licensed physician.

Please review product descriptions carefully. If you are unsure about compatibility, contact us before purchasing.