WARNING:

Vaping products contain nicotine, a highly addictive chemical.
- Health Canada

AVERTISSEMENT:

Les produits de vapotage contiennent de la nicotine.
La nicotine crée une forte dépendance. - Santé Canada

Age Verification Required

This website and following content is intended for adults of legal vaping age.
Minors are strictly prohibited.
All orders placed on this website will require proof of age verified with Government issued photo ID.

Shipping policy

Important Notice

Nicotine-containing products cannot be shipped outside of British Columbia due to provincial excise stamp requirements.

If nicotine products are added to your cart, shipping options will only be available for British Columbia addresses at checkout.

We ship throughout Canada however nicotine products are restricted to British Columbia only. Please contact us with any questions or inquires into other options for products containing nicotine if you are located outside of BC.

Shipping Rates

Shipping rates are Flat Rate and based on your province.

  • British Columbia: $13.99 flat rate | Free shipping over $179
  • Alberta, Saskatchewan, Manitoba: $19.99 flat rate | Free over $179
  • Ontario, Quebec, Nova Scotia: $23.99 flat rate | Free over $179
  • Atlantic Canada (NB, PEI, NL): $31.99 flat rate | Free over $179
  • Northern Canada (NWT, YK, NU): $27.99 flat rate | Free over $179

Free shipping applies to cart subtotal before taxes and after discounts.

Carrier Selection: We ship using Canada Post Expedited or Purolator Ground. The carrier is selected based on destination, delivery speed and operational efficiency to ensure the most reliable service available for your location.

Shipping fees are non-refundable once your order has shipped.

Processing Times

  • Orders placed before 1:00 PM PDT on business days typically ship the same day.
  • Orders placed on weekends or holidays ship the next business day.

"Business Days" refer to Monday through Friday and exclude Canadian statutory holidays.

Estimated Delivery Times

Delivery timelines shown at checkout are estimates only and are not guaranteed.

  • British Columbia: Typically 1–3 business days
  • Western Canada: Typically 2–5 business days.
  • Eastern Canada: Typically 5–10 business days.
  • Atlantic Canada: Typically 7–15 business days depending on location.

Canada Post and Purolator do not pick up or deliver on weekends or statutory holidays.

Proof of Age & Signature Requirement

All products sold on this website are intended strictly for legal adult use (18+/19+ depending on your province). We take age verification seriously and use signature and ID confirmation on delivery to ensure these products remain out of the hands of minors. Any attempt to bypass age verification will result in order cancellation and applicable fees.

  • All orders require adult signature (18+ or 19+ depending on province).
  • Valid government-issued photo ID must be presented upon delivery.
  • Age verification and signature requirements cannot be removed.
  • Orders suspected of being placed by or for a minor will be cancelled without notice.

If you are not home at the time of delivery, a notice card will be left and your package will be available for pickup at your local post office or depot.

Failure to provide proper identification or failure to claim your package may result in the order being returned.

Billing & Shipping Address Requirements

For fraud prevention and security, we use Address Verification (AVS).

  • The billing address entered at checkout must match the address on file with your credit card provider.
  • First-time orders may only ship to the registered billing address of the credit card used.
  • Orders with mismatched billing information may be declined, cancelled, or require additional verification.
  • We reserve the right to cancel any order we deem suspicious.

If verification is required and not provided promptly, the order may be cancelled and refunded.

Tracking Information

  • A tracking number is automatically generated when your shipping label is created.
  • You will receive a shipment confirmation email with tracking details.
  • Tracking updates may not appear until the carrier scans the package (typically late afternoon on business days).

If your tracking shows “delivered” but you have not received your package, please wait one additional business day before contacting us.

If your shipment is delayed beyond the estimated delivery window, we can submit a service ticket with the carrier. Investigations may take 5–30 business days.

Returned, Refused or Unclaimed Packages

If a package is refused, unclaimed, or returned due to customer error:

  • Original shipping charges are non-refundable.
  • Return shipping charges billed by the carrier will be deducted from your refund.
  • A 25% restocking fee will apply.

This applies even if free shipping was used.
These fees cover carrier return costs, payment processing fees, compliance handling, and product processing.

Customer Responsibility

  • You are responsible for entering your shipping address correctly at checkout.
  • We are not responsible for delays or additional costs caused by incorrect addresses.
  • If a package is returned due to an incorrect address, the customer is responsible for re-shipping fees.

Title and risk of loss transfer to the customer once the order is handed to the carrier.

All shipments include up to $100 insurance coverage. Additional insurance may be requested prior to shipment at additional cost. Please contact us if you wish to increase it before checking out.

If a shipment is officially declared lost by the carrier, compensation is limited to the amount covered by the carrier’s included insurance unless additional insurance was purchased prior to shipment. Orders exceeding $100 in value are shipped with standard carrier coverage unless upgraded insurance is requested before dispatch.

Lost or Missing Packages

Once your order has been handed to the carrier, it is in the possession of Canada Post or Purolator. Title and risk of loss transfer to the customer at that time.

If your tracking shows your package as delivered but you have not received it, please wait one additional business day and check with household members or neighbors before contacting us.

If your package is delayed beyond the estimated delivery window, contact us and we will open a service ticket with the carrier on your behalf. Carrier investigations may take 5–30 business days to complete.

If the carrier determines the package is officially lost, compensation is limited to the amount approved and paid by the carrier under the included insurance coverage unless additional insurance was purchased prior to shipment. Once the carrier claim is resolved, we will apply the approved claim amount as a refund. (shipping charges are excluded).

Claims must be submitted within 7 days of the expected delivery date.

We are not responsible for stolen packages after confirmed delivery.

By completing checkout, you acknowledge and agree to these terms